By Charles Harmon,Michael Messina
ISBN-10: 0810887487
ISBN-13: 9780810887480
As earlier Public Library organization President Audra Caplan writes in her advent to this e-book, “There is not anything magical approximately delivering first-class customer support; it simply takes the correct humans, the perfect philosophy and the eagerness to make it a reality.” If you’ve bought all that, listed below are the simplest practices to make stellar customer support a truth on your library’s users.
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Customer Service in Libraries: Best Practices (Best Practices in Library Services) by Charles Harmon,Michael Messina
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