By Carol Smallwood
While so much public libraries don't have the assets to meet consumer expectancies for immediate gratification, ultra-convenience and state of the art applied sciences, The authors of this e-book info recommendations and strategies for delivering top-notch customer support whereas relocating past customer support to the production of significant purchaser relationships. This quantity makes a major contribution to the literature by means of reminding us that public libraries remodel groups of each dimension. in truth, by no means prior to has the function of the general public library been a extra severe thread within the textile of group lifestyles.
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Creative Management of Small Public Libraries in the 21st Century by Carol Smallwood